Rejection reasons

Owned by Priit Aavik
Last updated: Jun 27, 2024
6 min read

This page contains a list of rejection reasons and their descriptions that can be selected for identification in the event of a rejection.

Table of Contents

rejection_reasons.png
“Select the rejection reason” modal in OS

Document related

Document not accepted

This reason is chosen when a user submits an invalid document, such as:

  • Paper document

  • Visa

  • Work permit (Employment permit; Employment authorization)

  • Bank cards, etc.

  • This may also include a driver's license, residency permission, or other documents based on the company's procedures.

  • If data validation from different registries (such as "Population registry" or "Driver License registry") shows that a document is invalid.

Document is expired

This reason is chosen when the document has expired.

Generally, we accept documents that expire on the day the identification is verified until 24:00 on that same day.

Document with non latin characters

Part of document is covered

Data does not match

Faces do not match

Document printed

Document from screen

Document manipulation

Document is damaged

Photo related

Poor photo quality

Missing document photo

Missing person photo

Poor photo lighting

Coloured ambient lighting

More than one person present

Submitted unrelated photo

Bad media format

Part of face is covered

Selfie has no face

Other

Possible fraud attempt

Underage person

Unsupported country or state

Unsupported nationality

IP from unsupported country

Sanctioned

Client already exists

Miscellaneous

Transfer to video-call

Known fraudster

Invalid proof of address

Politically exposed person

Adverse media found

High risk country