How to monitor a person?

Monitor your user base after they have become your existing clients.

Table of contents

1 Overview
2 Add a monitoring rule
3 Edit / delete a monitoring rule
4 Search & filter monitoring events
5 View additional details about AML events

Overview

Person can be added in monitoring per account → sub-account via active Client card → Monitoring tab.
Monitoring events can be found via:
- Client card list → Monitoring events page (all persons' events)
- Client card → Monitoring tab (selected person’s events)

Following sources can also be added automatically per account → sub-account for every new client card created:

AML (External)
AML (Ondato)
Document expiration

Please contact [support@ondato.com] to activate this functionality.

Client card → Monitoring tab

1 - Monitoring rules section includes:

the rules (registry name & interval) currently added in monitoring for the selected person.
a possibility to add new rules and edit / delete current rules added in monitoring for the selected person.

2 - Monitoring changes / events section shows all monitoring changes / events related to the selected person sorted by Date from newest to oldest.

3 - icon would allow to edit or delete a selected rule added in monitoring.

Add a monitoring rule

1 - Select the source to monitor includes sources (depending on their availability per account → sub-account) possible to select / add in monitoring for the selected person.

Source names / descriptions displayed can be following:

Document expiration
Lost or stolen
Population registry
Driving license
AML (Ondato)
AML (External)

2 - Monitoring settings include the interval selection for the source selected above.

3 - Required data reflects and validates the data / parameters needed per person to add a selected source in monitoring while Monitored events show what type of information will be provided from the selected source once successfully added in monitoring.

Edit / delete a monitoring rule

In monitoring rule edit mode:

1 - Currently selected interval can be changed.

2 - (trash bin) icon will delete the selected monitoring rule so it would no longer be used to monitor the selected person.

3 - Save button saves / confirms the updated interval above.

Search & filter monitoring events

1 - Monitoring events search criteria and filters

Search input field is to define & search monitoring events based on the criteria selected from search criteria dropdown.
- Possible search criteria to select:
  - Full name
  - Personal code

Filter settings include following options:
- Date is a single selection list of date intervals including following values:
  - Today
  - Yesterday
  - Last 7 days
  - Last 30 days
  - This Month
  - Last Month
  - Custom range | opens a calendar view with a possibility to select a custom start and end date.
- Event type includes the list of monitoring event types linked with the descriptions displayed in “Changed value” column.
  - More info: Registries & Changed values
- Reviewed status allows to show only those monitoring events that are reviewed or not reviewed based on the toggle state in “Reviewed” column.

2 - Source column shows the name / description of the source that provided a respective monitoring event / changed value.

3 - Changed value column shows the description of the events including their updated / new values given / occurred during monitoring.

4 - Reviewed column includes a toggle for each monitoring event (not checked by default) to mark it as reviewed.

5 - Action column → View card button opens the client card belonging to the person related to the selected monitoring event.

View additional details about AML events

1 - View button is available next to each following “negative” monitoring event provided by AML (External) source:

On click, a modal / pop-up appears including additional details about the matched person(s).

1 - AML List reflects the number of matched persons found with a possibility to export the list in PDF format.

2 - Export button to download the selected person’s details in PDF format.

3 - Details button to open an detailed view of the selected person.