Monitor your user base after they have become your existing clients.
Table of contents
1️⃣ Overview
Person can be added in monitoring per account → sub-account via active Client card → Monitoring tab.
Monitoring events can be found via:
Client card list → Monitoring events page (all persons' events)
Client card → Monitoring tab (selected person’s events)
Client card → Monitoring tab
1 - Monitoring rules section includes:
the rules (registry name & interval) currently added in monitoring for the selected person.
a possibility to add new rules and edit / delete current rules added in monitoring for the selected person.
2 - Monitoring changes / events section shows all monitoring changes / events related to the selected person sorted by Date from newest to oldest.
3 - ✏️ icon would allow to edit or delete a selected rule added in monitoring.
2️⃣ Add a monitoring rule
Client card → Monitoring tab → “Add +” button
1 - Select the register to monitor includes registries (depending on their availability per account → sub-account) possible to select / add in monitoring for the selected person.
2 - Monitoring settings include the interval selection for the registry selected above.
3 - Required data reflects and validates the data / parameters needed per person to add a selected registry in monitoring while Monitored events show what type of information will be provided from the selected registry once successfully added in monitoring.
Required data:
→ <required data> for the selected client is OK to add a selected rule / registry in monitoring. If all checks are good then “Add” button will be active (monitoring rule can be added).
→ <required data> for the selected client is not OK to add a selected rule / registry in monitoring.If at least one check fails then “Add” button will be inactive (monitoring rule cannot be added).
Monitored events:
More info: Registries & Changed values
3️⃣ Edit / delete a monitoring rule
Client card → Monitoring tab → ✏️ icon
In monitoring rule edit mode:
1 - Currently selected interval can be changed.
2 - 🚮 (trash bin) icon will delete the selected monitoring rule so it would no longer be used to monitor the selected person.
3 - Save button saves / confirms the updated interval above.
By pressing Archive client button, the system stops & deletes all currently started monitoring rules for the selected person.
If an archived client card should be re-activated, then monitoring rules must be also added / started again to continue monitoring the selected person.
4️⃣ Search & filter monitoring events
Client card list → Monitoring events page
1 - Monitoring events search criteria and filters
2 - Registry column shows the name / description of the registry that provided a respective monitoring event / changed value.
3 - Changed value column shows the description of the events including their updated / new values given / occurred during monitoring.
More info: Registries & Changed values
4 - Reviewed column includes a toggle for each monitoring event (not checked by default) to mark it as reviewed.
5 - Action column → View card button opens the client card belonging to the person related to the selected monitoring event.
5️⃣ View additional details about AML events
Client card list → Monitoring events page
1 - View button is available next to each following “negative” monitoring event provided by AML (External) registry:
- Person has a match in PEP sources
- Person has a match in sanction list
- Person has a match in adverse media
- Person has a match in regulatory enforcement lis
👇 On click, a modal / pop-up appears including additional details about the matched person(s).
Client card list → Monitoring events page → “View” button
1 - AML List reflects the number of matched persons found with a possibility to export the list in PDF format.
2 - Export button to download the selected person’s details in PDF format.
3 - Details button to open an detailed view of the selected person.
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