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Client card can be deleted by an Admin per account → sub-account via:

Client card list page → Client card details → Three-dot menu → Delete card option
Archived page → Client card details → Three-dot menu → Delete card option

Note

Please keep in mind that:

deleting a client card will also delete all information along with associated files and photos, comments, activity logs, and risk scores

. This action can not be undone

!
if client card will be deleted and a new client card created for the same person then successful identifications that were attached to the deleted client card will no longer be attached to the new client card!

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Client card details → Three-dot menu

1 - Delete card option in the client card details' three-dot menu is to delete a selected client card per account → sub-account.

2 - By clicking Delete card option, following confirmation modal appears:

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bgColor	#F4F5F7

Delete this card?

All information along with associated files and photos, comments, activity logs, and risk scores will be deleted.

This action can not be undone!

To delete the <client’s full name> card, enter the word "DELETE" in the field below:

| Enter “DELETE” |

Status

title	CANCEL

|

Status

colour	Red
title	DELETE

Expand

title	Click to learn more

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With “DELETE” inputted correctly in the field above:

By clicking

Status

title	CANCEL

button, the modal will be closed and selected client card not deleted.

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Further read:

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