Rejection reasons
This page contains a list of rejection reasons and their descriptions that can be selected for identification in the event of a rejection.
Table of Contents
- 1 Document related
- 2 Photo related
- 3 Other
- 3.1 Possible fraud attempt
- 3.2 Underage person
- 3.3 Unsupported country or state
- 3.4 Unsupported nationality
- 3.5 IP from unsupported country
- 3.6 Sanctioned
- 3.7 Client already exists
- 3.8 Miscellaneous
- 3.9 Transfer to video-call
- 3.10 Known fraudster
- 3.11 Invalid proof of address
- 3.12 Politically exposed person
- 3.13 Adverse media found
- 3.14 High risk country
“Select the rejection reason” modal in OS
Document related
Document not accepted
This reason is chosen when a user submits an invalid document, such as:
Paper document
Visa
Work permit (Employment permit; Employment authorization)
Bank cards, etc.
This may also include a driver's license, residency permission, or other documents based on the company's procedures.
If data validation from different registries (such as "Population registry" or "Driver License registry") shows that a document is invalid.
Document is expired
This reason is chosen when the document has expired.
Generally, we accept documents that expire on the day the identification is verified until 24:00 on that same day.