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This page contains a list of rejection reasons and their descriptions that can be selected for identification in the event of a rejection. |
📁 Table of Contents
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🪪 Document related
1️⃣ Document not accepted
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This reason is chosen when a user submits an invalid document, such as:
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2️⃣ Document is expired
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This reason is chosen when the document has expired. Generally, we accept documents that expire on the day the identification is verified until 24:00 on that same day. |
3️⃣ Document with non latin characters
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This reason is chosen when a user submits a document that does not contain information in Latin characters (e.g. Chinese characters, Arabic script, etc.) |
4️⃣ Part of document is covered
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This reason is chosen when some of the details in the document are concealed.
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5️⃣ Data does not match
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This reason is chosen when the information in the document does not align with the data in registries such as the "Population registry" or "Driver License registry". Data that may not match:
This also applies to companies requiring clients to provide information such as name, surname, validity dates, etc., but the data in the "Registration" section is incorrect due to the client's fault. |
6️⃣ Faces do not match
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This reason is chosen when a user's face in a "selfie" does not correspond to the face in the document (low "face score," etc.). |
🖼️ Photo related
1️⃣ Poor photo quality
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This reason is chosen when the quality of the photos is quite poor, making it impossible to see all the necessary data. |
2️⃣ Missing document photo
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This reason is chosen when a user fails to submit one side of the document or the other:
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3️⃣ Missing person photo
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This reason is chosen when an individual fails to provide a "selfie" as requested. |
4️⃣ Poor photo lighting
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This reason is chosen when it's impossible to see the face or some of the required information in the document due to poor lighting or watermark reflection. This could include several digits such as the date of birth or just part of the MRZ, etc. It may occur when poor lighting obscures the entire document (for example, when a picture is taken in total darkness without a flash). |
5️⃣ More than one person
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This reason is chosen when the user's photographs depict an additional person who may have the potential to influence the process. For instance, if a woman's hand is holding a man's document, or if another person is visible in the picture. |
6️⃣ Submitted unrelated photo
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This reason is chosen when an individual submits photos that are entirely unrelated to identification (e.g., room, car, landscape, animal, or pictures from the Internet). |
7️⃣ Bad media format
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This option is chosen when images of a face or document are inaccurately submitted. It applies to companies utilizing KYC (Know Your Customer) functionality when images of documents taken in black and white are presented. |
8️⃣ Part of face is covered
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This reason is chosen when part of the human face is covered, such as when a person covers their face with a document or a sheet of paper. |
📇 Other
1️⃣ Possible fraud attempt
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This reason is chosen when a potential case of fraud can be identified. If the client submits a “selfie” (and it looks male) but the sex in the submitted document is female and vice versa, or if the client submits a “selfie” and a document, but we clearly see that the submitted document belongs to a different person. |
2️⃣ Underage person
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This reason is chosen when the individual submitting the identification documents is a minor. |
3️⃣ Unsupported country or state
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This reason is chosen if the company has a list of prohibited countries/states and the submitted document (of a certain country) falls on that list. |
4️⃣ Unsupported nationality
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This reason is chosen if the company has a list of prohibited nationalities, and the submitted document (of a certain nationality) is on that list. |
5️⃣ Sanctioned
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This reason is chosen when the person providing identification is found in the list of sanctioned individuals. We manually verify the sanctions list and if we identify a matching name and surname, we decline the identification with this reason. |
6️⃣ Client already exists
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This reason is chosen when individuals identifying themselves already exist in our client’s database. |
7️⃣ Miscellaneous
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This reason is chosen in very rare cases, such as:
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8️⃣ Transfer to video-call
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This reason is chosen when, in certain cases, a video call is required to fully identify the person. |
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Further read: |