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Upon sending a webhook notification, we are waiting for a success response for 30 seconds. Otherwise, if your endpoint does not respond, the webhook is queued for retry. We use an exponential backoff retry policy for event delivery. The attempt to resend the notifications is according to the following schedule on a best effort basis:
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If the endpoint responds within 3 minutes, we will attempt to remove the event from the retry queue on a best effort basis but duplicates may still be received.
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Wehook event | Webhook is triggered when: | Webhook example link |
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1️⃣ Identity Verification (IDV) resource webhooks | ||
| User accepts consent agreement on new identification. | To view webhook example please click here. |
| IDV status changes. | To view webhook example please click here. |
2️⃣ KYC Identification recourse webhooks | ||
| KYC Identification step is started by the customer. | To view webhook example please click here. |
| KYC Identification is completed by the customer. | To view webhook example please click here. |
| KYC Identification identification is manually or automatically approved. | To view webhook example please click here. |
| document data of KYC Identification is updated in Ondato Portal. | To view webhook example please click here. |
| KYC Identification is manually or automatically rejected. | To view webhook example please click here. |
3️⃣ KYB Identification resource webhooks | ||
| Customer finished filling in business onboarding form. | To view webhook example please click here. |
| All KYC identifications were approved and all registries checks were successfully validated. | To view webhook example please click here. |
| Not all KYC identifications were approved and/or not all registries were successfully validated. | To view webhook example please click here. |
| KYB related document entity is created in the KYB identification with status “NeedReview”. | To view webhook example please click here. |
| KYB related document file is uploaded to the document entity. | To view webhook example please click here. |
| KYB related document is verified and status is changed from “NeedReview” to “Validated”/ “Invalidated”. | To view webhook example please click here. |
| KYB related document is deleted from KYB identification. | To view webhook example please click here. |
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